Privacy Policy

This Privacy Policy explains how Appcovi (ABN 13 659 165 642) ("Appcovi", "we", "us" or "our") collects, holds, uses, discloses and protects personal information in connection with Broiler Base Mate, our poultry farm management software platform. This Policy is designed to support compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), where those Principles apply to Appcovi.

1. Scope of this Policy

This Policy applies to personal information collected through the Broiler Base Mate website, accounts and mobile-friendly tools, free trials and subscriptions, customer support, farm and operations management activities, and related communications. It applies to information about account owners, farm managers, office staff, shed workers and other authorised farm users, contractors, suppliers and partners, and website visitors.

2. What is Personal Information

"Personal information" generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Much of the operational data in Broiler Base Mate (such as a silo reading) is business information rather than personal information, unless it is linked to a named worker, account holder, user ID, timestamp or device — in which case we treat it as personal information.

3. Personal Information We Collect

The information we collect depends on how you use Broiler Base Mate and the permissions set by your account owner.

3.1 Account and contact information

• Name, business/farm name, email address, phone number, postal/business address
• Username, password/authentication information, user role (owner, manager, office user, worker)
• Subscription plan and account status, billing contact details
• Stripe customer or transaction identifiers — we do not collect or store complete payment-card numbers; card details are processed by Stripe, our payment provider, and Appcovi retains only Stripe customer/transaction IDs, plan and billing status
• Communications and support history

3.2 Farm and operational information

• Farm name and location, shed names/numbers, batch identifiers and dates, breed/strain
• Placed and picked bird numbers, bird age, feed allocations and usage, silo capacity and readings, feed deliveries
• Mortality and cull figures, bird weights, pickup/catch information, live weight, FCR/CFCR
• Batch performance information, farm notes, end-of-batch reports, historical batch records, exported reports

This is your farm's data, not ours. Silo readings, weights, mortality/cull figures, batch numbers and end-of-batch reports are entered by you or your staff, remain your property, and are stored on your behalf solely to run the Service for your account — we do not claim ownership of it, use it to train third-party AI models, or sell or share it (see Section 7). You can export or delete it at any time.

3.3 Worker and user activity information

Where a customer enables staff or QR-link access, we may collect the worker's name, farm/shed area, entries they submit (readings, mortality, weights), date/time of entry, and device/session information.

3.4 Images and uploaded records

Feed delivery dockets, weighing/scale photos, chick delivery photos, mortality sheets and other supporting images or files submitted by an authorised user, which may contain names, signatures, phone numbers or delivery details.

3.5 Technical and usage information

IP address, browser/device type, operating system, access dates/times, pages or features accessed, error reports, authentication/session information, and security logs. Broiler Base Mate does not currently use advertising pixels, third-party analytics or session-recording tools.

3.6 Information from third parties

We may receive information from a customer or account owner, a farm manager or worker, our payment provider, or another person authorised to provide it. If you provide personal information about another person, you are responsible for ensuring that person has been notified as required by applicable privacy law.

4. How We Collect Personal Information

We collect personal information when you create or use an account, start a trial or subscribe, contact us, enter information into the platform, upload a document or image, use a staff/QR access link, make a payment, or through cookies and system logs. Where practicable, we collect information directly from the individual concerned; in a farm setting, worker information may be entered by an authorised manager instead.

5. How We Use Personal Information

We use personal information to create and administer accounts, provide and secure the Service, synchronise data between authorised devices, record readings and manage feed/mortality/weight data, generate forecasts and reports, process billing, provide support, detect and prevent fraud or misuse, maintain backups, improve and develop the Service, comply with legal obligations, and communicate with you about your account or (where permitted) marketing. We may also use de-identified or aggregated information for product development and reporting; we will not use it in that form to identify an individual.

6. AI-Assisted Functions and Third-Party AI Providers

Broiler Base Mate includes AI-assisted functions such as feed docket scanning, scale/weight reading, chick counting, mortality-sheet reading, and forecasting. When you use an AI-assisted feature, the relevant image, document or data is processed via the Emergent Integrations platform, which may use models such as Google Gemini depending on the feature. Content submitted for AI processing is used only to generate the requested output for your account; it is not knowingly used by Appcovi or its AI providers to train general-purpose models, consistent with those providers' published API terms, and processing is generally transient rather than retained by the provider. AI-generated outputs may be incomplete or inaccurate — you remain responsible for checking outputs before relying on them.

7. Disclosure of Personal Information

We may disclose personal information to: authorised users within your account; Appcovi personnel, contractors and advisers; Stripe (payments); MongoDB Atlas (database hosting); the Emergent Integrations platform and Google Gemini (AI-assisted features); email delivery providers; accountants, lawyers, insurers and auditors; regulators or courts where required by law; or a purchaser/successor in a business transaction. We do not sell personal information, and we do not disclose it to a customer's processor, integrator or feed supplier merely because that party is associated with the customer.

8. Overseas Disclosure of Personal Information

Our current service providers include Stripe, MongoDB Atlas, the Emergent Integrations platform / Google Gemini, and our email delivery providers. These providers may store or process information outside Australia, including in the United States. Where personal information is disclosed overseas, we take reasonable steps required by Australian law to address the overseas recipient's handling of that information, including provider due diligence and contractual protections where available. This does not limit your rights under the Privacy Act 1988 (Cth).

9. Customer and Account Owner Responsibilities

Where a customer enables worker or staff access, the customer generally decides what information is entered, who may access it, and how long records are kept. Appcovi acts as a service provider to that customer in handling worker information. Customers remain responsible for providing appropriate notices, obtaining any required consents, and complying with employment, workplace surveillance and privacy laws applicable to their own use of Broiler Base Mate.

10. Sensitive Information

Broiler Base Mate is designed for farm and business information. Users should not upload sensitive information (such as health, biometric or racial/ethnic information) unless reasonably necessary and authorised. If sensitive information is uploaded inadvertently, contact us promptly at appcovi2026@gmail.com and we will assess and, where appropriate, remove or restrict access to it.

11. Children's Privacy

Broiler Base Mate is a business service not directed to children. Customers must not create accounts for, or intentionally collect personal information from, children under 16 without appropriate parental/guardian involvement and any consent required by law.

12. Cookies and Similar Technologies

Broiler Base Mate uses a session cookie to keep you signed in, local device storage (localStorage) to queue silo readings and dockets while offline in the shed, and service-worker caching so the app opens quickly and works with limited reception. We do not use advertising cookies, cross-site trackers, Google Analytics, Facebook Pixel or similar third-party analytics that identify you personally. Stripe sets its own cookies on the Stripe-hosted checkout page for fraud prevention, governed by Stripe's own privacy policy. You can control cookies through your browser settings; disabling essential cookies may prevent sign-in and other account features from working.

13. Marketing Communications

We may send information about Broiler Base Mate features, pricing or offers where permitted by law, relying on consent or an existing business relationship as permitted under the Privacy Act 1988 (Cth) and Spam Act 2003 (Cth). Marketing emails include an unsubscribe link; you can also opt out by emailing appcovi2026@gmail.com. We may still send necessary non-marketing communications (billing, security, service updates) even if you opt out of marketing.

14. Data Accuracy

We take reasonable steps to ensure personal information is accurate and up to date. Appcovi does not independently verify the accuracy of farm, batch, feed, mortality, weight or production information entered by users — you should review your own records before relying on them for reporting, payment, processor or compliance decisions.

15. Data Security

We take reasonable technical and organisational steps to protect personal information, including HTTPS/encryption in transit, password hashing, role-based access controls, session controls, access logging, backups, and provider due diligence. No online service is completely secure; you are responsible for keeping your passwords and access links confidential and for notifying us promptly of any suspected unauthorised access.

16. Data Breach Response

If we become aware of unauthorised access to, or loss of, personal information, we will assess and respond in accordance with applicable law. Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will take the steps required by law, which may include notifying affected individuals and the Office of the Australian Information Commissioner.

17. Data Retention and Deletion

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including legal, tax and dispute-resolution requirements. Unless a longer period is required by law, exportable account data remains available for 90 days after cancellation or account closure, consistent with our Terms of Service, after which it may be permanently deleted or de-identified. Deleting information from an active account may not immediately remove all copies from backups or logs retained for a limited period for security and disaster-recovery purposes.

18. Access to Personal Information

You may request access to personal information we hold about you by contacting us using the details in section 26. We may ask you to verify your identity. We may refuse or limit access where permitted by law (for example, where it would unreasonably impact another person's privacy or relates to legal proceedings), and will provide reasons where required.

19. Correction of Personal Information

You may ask us to correct personal information that is inaccurate, out of date or incomplete. Where available, you can correct information directly in your Broiler Base Mate account, or contact us using the details in section 26.

20. Complaints

If you believe we have mishandled your personal information, please contact us first at appcovi2026@gmail.com. We will acknowledge and investigate complaints within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

21. Website Browsing

When you browse the Broiler Base Mate website without an account, we may collect limited technical information (server logs, cookies) to deliver and secure the website, diagnose issues and prevent abuse. Where practicable, we do not attempt to identify a visitor from this information alone.

22. Third-Party Links

Broiler Base Mate may link to third-party websites with their own privacy practices. Appcovi is not responsible for the practices of third-party sites we do not control; review their privacy policy before providing personal information.

23. International Use

Broiler Base Mate is operated from Australia and primarily intended for Australian business customers. If you access the Service from outside Australia, your information may be collected, used or disclosed in Australia or other countries where Appcovi or its service providers operate.

24. Updates to this Policy

We may update this Privacy Policy to reflect changes to Broiler Base Mate, our practices, our service providers, or applicable law. We will publish the updated Policy on this page and update the "Last updated" date above. Continued use of Broiler Base Mate after an update takes effect may indicate acceptance of the updated practices, subject to your rights under applicable law.

25. Contact Us